Shipping & Returns Policy by Redline Steel®️

Shipping and Return Policy

The following Shipping and Return Policy applies to all websites owned and operated by Redline Steel including but not limited to the following: RedlineSteel.com

1. SHIPPING POLICY

You can trust that your order will be quickly processed and safely delivered.

We can ship products anywhere within the United States using either USPS or UPS as shipping providers. 
    a. SHIPPING CHARGES

    Flat-Rate Shipping for all orders placed under $99 are subject to a $6.39 shipping charge. All orders over $99 placed on our website will receive Free Shipping. 

    b. INTERNATIONAL ORDERS

    Unfortunately, we do not currently offer International Shipping, however, this is an option that we will be looking into in the near-future. 

    2. RETURN, EXCHANGE POLICY, CANCELLATIONS, AND REPLACEMENTS

    Our goal is to ensure your complete satisfaction with your purchase. Returns and Exchanges are accepted up to 30 Days after the order/package is delivered, with the exception of custom items/monograms. Fees may apply in some cases at the discretion of the company. 

     
    Order Timeline: 
    Lead-times differ based on our current production schedule. Our current lead-times average 3-6 weeks from the customer's order date. In extreme cases, some orders may take up to 10-12 weeks from the customer's order date.
    Lead-Times on Orders can depend on several factors including, but not limited to: Number of Item(s), Number of Custom Item(s), Product Type(s), and COVID-19 Supply/Manufacturing Restrictions. 
    • Due to a high volume of package increases and limited employee availability caused by the impact of COVID-19, USPS and UPS may experience additional delay in delivering your package. 
    • Lead-Times can also fluctuate based on the following factors:
      • Equipment Malfunctions
      • Invalid Shipping Addresses
      • Local Weather Transit Delays
      • Federal Holidays


    Return Policy/Cancellations



    Returns and Exchanges are accepted up to 30 Days after the order/package is delivered, with the exception of custom items/monograms. Fees may apply in some cases at the discretion of the company. 

    If the customer is unhappy with a purchase and wants to return the item(s) for a refund or store credit, the customer is solely responsible for any shipping charges associated with the return. Once the returned item(s) have been successfully returned to sender, the company will then proceed with processing a refund or administering store credit.
     
    Please Note: Custom Items/Monograms are non-refundable. We can not allow the cancellation of an item, as all items are made to order. We have time and resources that have already been allocated to the fabrication and fulfillment of an item from the time an order is placed.
     
    Should you experience any issue receiving your order, please reach out to us by opening a Support Ticket and including a picture of the item(s) and/or package (if applicable) within 30 days of receiving the order. Once 30 days have passed since the receipt of the item, we will no longer issue replacements. 
     
    Contact Us

    If you have any further questions or concerns regarding these terms, please visit our Support Center located on our website or simply contact us.